16th Annual CCNC
September 10-11, 2009
Hyatt Regency Downtown Sacramento
Planning the Trip -
Information to get you
on your way:
- Educational Program
- Exhibitors' Trade Show
- Sponsorship Opportunities
- Hotel Information
Achieving New Heights
tools for the climb
2009 CCNC Schedule of Events
Day One | Day Two
DAY TWO
Thursday, September 11, 2009
General Session
Ethics and the Claims Adjuster -
A Crime Scene Investigation
 Ulises Castellon Claims Analysis/ Fire Cause Analysis |
Start your CCNC Day Two with a vibrant and interactive discussion on professional ethics in the insurance claims business. Join session facilitators Ulises Castellon, CPCU, of Claims Analysis/Fire Cause Analysis, and Greg Harwell, CPCU, of CSAA, as they guide the group through from the definition of ethics to a virtual case study of several claims investigation scenarios and the underlying moral and ethical challenges claims person “A Juster” faces. Fun and lively, this presentation will also give you new perspective on your own professional ethics. |
 Greg Harwell American Automobile Association |
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Introduction• Defining ethics
• Role of values and morality play in making ethical decisions.
• "Right vs. right" decisions, because the legal/moral choices
(right vs. wrong) are the "easy" ones.
• The importance of character in making sound ethical decisions.
• "Good cop/bad cop" approach
• Problem Solving of ethical dilemmas:Set up the "crime scene" (the ethical scenarios).
• Collect the "evidence" (the facts and action or inaction of the parties
involved). Analyze the evidence (what are the factors that influence the decision?).
• The audience is the "jury," and they discuss the evidence that has been presented to them. During the discussion, the presenters facilitate the discussion, as the "jury" evaluates who/what evidence is more credible.
• Determine the "verdict" (what is the ethical choice and why?). This forces the audience to justify the verdict based on the evidence, and to really think through the ethical ramifications of each scenario."Closing arguments."
• How the claims industry measures up
• The importance of our "moral compass"
• The danger of compromise Challenges
• The value of a "Code of Conduct"
Day One Schedule | Day Two Schedule | Register to Attend | Education Committee