Educational Courses 2022
2022 COURSES / PRESENTERS
EARTHQUAKE DAMAGE ASSESSMENT TRAINING FOR ADJUSTERS| 3CE
Matt Perkins, Envista Forensics
Jim Perry, Engle Martin
This training set forth by the DOI for Insurance Adjuster Training for Evaluating Earthquake Damage is required for all adjusters who evaluate earthquake claims: CCR, Title 10, Chapter 5, Subchapter 7.5.1, Article 1, §2695.40 through 2695.45 and Insurance Code 10089.3. For carrier adjusters, completion of course meets the CA Department of Insurance certification requirement. This Earthquake Training Certification is Valid for Three Years.
Brian Foote, Belfor
Paul Camacho, Mission Adjusters
This presentation facilitates an understanding of the importance of sound ethical decisions in the insurance
adjuster profession. Reliable insurance coverage is critical for the financial safety of households, businesses, and the overall economy. Insurance adjuster ethics is a major factor in maintaining confidence in the insurance system. With a focus on the big picture, this course covers the importance of general ethical guidelines and the motivations to be ethical, as well as specific ethical concerns for adjusters and claims settlement practices.
WATER DAMAGE TO ELECTRICAL SYSTEMS – HOW TO DETERMINE RESTORATION VERSUS REPLACEMENT | 1CE
Scott Carroll, EFI Global
The exposure of electrical systems to water occurs in every arena from residential to heavy industry. Whether it’s the result of a fire sprinkler activation or a hurricane, deciding to replace or restore electrical components can be an exercise in frustration. What constitutes exposure to water, what sort of risks are there in restoring electrical apparatus? This presentation will be a summary of what guidelines for assessment exist, what remediation techniques are available, and what is and isn’t required by code.
CANNABIS AND THE EMERGING CLAIMS RISKS | 1CE
Beth Ossino, Delta Adjusting on Behalf of Golden Bear Insurance Company
An overview of potential insurance claims arising from the cannabis industry and the insurance coverages that may answer the call. This presentation will include risk assessment subject matter for auto, property, and worker’s compensation claims in addition to commercial liability.
WILDFIRE SMOKE DAMAGE=WHERE THERE IS SMOKE THERE IS NOT ALWAYS DAMAGE| 1CE
Eloy Cisneros, JS Held
This presentation will discuss wildfire smoke damage assessments and explain what they are, when they should be performed, how they are performed, who should perform them, how to evaluate the findings and why they are beneficial on wildfire damage claims for both the insured parties and the carriers. The presentation will discuss the various sampling and laboratory analysis options, methods and techniques as well as their limitations and potential bias. The presentation will also discuss what factors should be taken into consideration when evaluating sample results, including background considerations and potential interferences. Finally, this presentation will discuss smoke damage mitigation options and their efficacy. Attendees of this presentation will better understand how wildfire smoke can impact structures and contents as well as how that impact can be identified and delineated and ultimately mitigated.
LEVERAGING MATTERPORT 3D TECHNOLOGY IN THE CLAIMS ENVIRONMENT | 1CE
Mark Whatley, Actionable Insights
Seth Harrison, Actionable Insights
There is groundbreaking technology shaking up the way property insurance claims have traditionally been settled. With the help of Matterport’ s 3D scans, contractors and adjusters are able to communicate in a way that reduces cycle times, eliminates fraud/waste/abuse, and reduces the administrative burden of the claims process.
THE DEVIL IS IN THE ESTIMATING DETAILS | 1CE
Robert Donahue, Donahue Insurance Services
This course describes the industry best practices in drying structures following a water damage event.
While the material is relevant for all structures this course tends to focus on the unique challenges in drying commercial properties. We will cover Categories and the appropriate course of action for each; and how to select and then utilize the most effective/efficient equipment for the various Classes of a loss.
ASBESTOS TESTING: WHAT EVERY PROPERTY INSURANCE CLAIMS ADJUSTER SHOULD KNOW | 1CE
Hether Flores, Express Air Testing, Inc.
Rich Reed, David Morse and Associates
Learn the facts about the Asbestos and Lead Regulations that apply to Residential and Commercial Properties. California, Nevada, and Federal Regulations will be addressed during this presentation. You will understand how to be compliant on water, fire and smoke damage losses and claims. This information will help protect the health and safety of all parties involved, and the overall liability for carriers.
THE TOP 5 CONSTRUCTION DEFECTS, HOW THEY IMPACT PROPERTY INSURANCE CLAIMS AND HOW THE CD CLAIMS PROCESS WORKS | 1CE
Bill Weber, Richard Avelar + Associates, Architects
Construction Defects can be found in virtually every standing structure. Whether the claims representative is determining coverage for a property casualty claim or has received a Construction Defect Claim, the adjuster should have an understanding of causation, the possible ensuing damages and what the carrier responsibilities are. Sometimes, the cause of loss is simple and easy to recognize while other times it can be very difficult and multi-fold. This presentation will provide the audience with perspectives on the Top 5 Construction Challenges that can cause water intrusion and other types of property damage, and address the associated litigation issues.
GREATER THAN THE SUM OF ITS PARTS: A PRACTITIONER’S GUIDE TO MODERN INVESTIGATIVE TACTICS | 1CE
Garrett McGinn, DigiStream
Learn to navigate the many advanced investigative options available to the modern insurance professional. We will discuss when and where to use investigations such as geosocial and social media investigations, sweeps, pretexts, two-crew surveillance and more. Based on data pulled from thousands of days of surveillance, we will address the most common ways insurance professionals waste investigative money, and how to adopt a red-flag driven referral process to prevent this from happening and insuring the investigations ordered are optimally productive.
HOW TO MASTER XACTIMATE | 1CE
Robert Dererra, Certified Xactimate Trainer
Spend an hour with a Certified Xactimate trainer and learn the tips and tricks to reduce errors and increase efficiency.
COMPLEX COMMERCIAL FIRE INVESTIGATIONS | 1CE
Matt Weger, Envista Forensics
After the Smoke Clears the Investigation Begins. Learn about the unique scientific methods of fire investigations, including; initial steps, evidence collection and protocol, special circumstances, and the potential participants. International Losses/ Special Considerations will be discussed as well as Case Studies.
HIGH SEVERITY WATER DAMAGE PROPERTY LOSS INVESTIGATIONS| 1CE
Peter Schifrin, Schifrin, Gagnon & Dickey, Inc.
Richard Harer, Specialized Investigations
Commercial and residential water damage claims are on the rise and becoming increasingly more costly to insurers. Recent studies show that water damage claims are one of the most common and most costly types of homeowners insurance claims. Every year, about 37% of US homeowners will file a water damage claim, according to the Insurance Information Institute. The increased costs are being driven by unscrupulous public adjusters, attorneys, remediation companies and others, who continue to develop creative and questionable claims strategies to force the insurers into quicker and more costly settlements. This session will explore some of the more recent strategies being utilized by these parties including, but not limited to, expensive and questionable claims for physical damages, loss of use (ALE), remediation, personal property damage, mold, to name a few. This session will provide practical and effective methods of adjusting and investigating claims to expose and mitigate claims involving these questionable and controversial water damage loss strategies. The speakers will also examine a recent case study in which a questionable claim was effectively mitigated/resolved prior to settlement.
ADJUSTER COVERAGE TOOLS FOR PROPERTY LOSSES / 1 CE
Ulises Castellon, Fire Cause and Analysis
Jonathan Colman, Colman Law Group
This fast-paced, entertaining and educational session will explore the effective use of the Duties After Loss condition. The misconception that the “Examination Under Oath” is “only” used when fraud is suspected, will be discussed by using actual claim examples. We will also discuss other “duties” required of the insured in a property loss; and how cost-effective processes may be implemented to expedite coverage decisions on a variety of claims. The presenters combine decades of experience and deliver with dynamic energy that will engage claims professionals of all levels.
UNDERSTANDING YOUR RESTORATION CONTRACTORS BILL...UNWRAPPING THE MYSTERY| 1CE
Steven Korasidas, McLarens
Marcus Hackler, DND Construction Services
-What is mitigation and restoration
-The science of drying
-Obstacles faced by contractors that can slow down a job or create unforeseen costs
-Pricing and what to look for (labor usage, equipment charges, sub- contractors, etc.)
-When to bring in a consultant and what to look for in their skill set
-Getting to an agreed number
FROM INCEPTION TO COMPLETION-ADJUSTING PROPERTY CLAIMS BEYOND THE BUILDING CODE| 1CE
Jennifer Glitzner, DH Construction.
Steve Moore, Degenkolb Engineers
Sharon Sims, JS Claims and Consulting
This presentation will review an adjuster’s role and responsibilities during the property claims process from initial intake and assignment through the completion of construction and issuance of final payment. As a result of changing building and municipality codes and construction processes, property damage claims can no longer be considered “typical” due to site specific requirements. Today’s claim adjusters, design professionals, and contractors must be able to identify and address these unique circumstances related to code provisions, city ordinances, and existing site conditions beyond the minimum requirements of the current building codes. This presentation will identify many of these unique circumstances, when they may occur during the claims process, and inform the adjuster of available resources. The ultimate goal of this presentation is to further educate the adjuster regarding these unique circumstances so that they can successfully adjust property claims and efficiently collaborate with other insurance professionals.
CCNC 2022 EDUCATION COMMITTEE
Marisa Sagil | SERVICE MASTER | firstname.lastname@example.org
Robert Donahue | DONAHUE | email@example.com
Kimi McKinney | CE Administrator | firstname.lastname@example.org
Continuing Education Accreditation
ALL Courses will be submitted for CE Accreditation by the California Department of Insurance for Independent Adjusters and Agents/Brokers.
ALL Courses will be submitted for CE Accreditation by the Nevada Division of Insurance for Property and Casualty Adjusters.
ALL Courses will be submitted for CE Accreditation by the Oregon Department of Insurance for Property and Casualty Adjusters.
ALL Courses will be submitted for CE Accreditation by the Texas Department of Insurance for Property & Casualty Adjusters.
ALL Courses will be submitted for CE Accreditation by the Society of Registered Professional Adjusters.